New Look
New Look is a British fashion retailer offering clothing, footwear, bags and accessories for women, men and children. Known for trend-led styles and accessible prices, the retailer combines everyday wardrobe essentials with denim, occasionwear, seasonal collections and selected beauty and home products. Customers can shop online or visit a New Look store to browse the latest collections.
About New Look
New Look was founded in 1969 by Tom Singh, starting as a single fashion store in the UK. The business expanded over the following decades, developing a high-street presence and a broader range of clothing, footwear and accessories.
New Look has since developed its online shopping operation alongside its physical stores. Customers can browse collections through the website and mobile app, check product information and arrange delivery or collection for eligible orders.
Today, New Look focuses on everyday fashion, with collections designed around changing trends, wardrobe essentials and different occasions. Its stores and digital services allow customers to shop in the way that suits them best.
Product Categories
New Look offers products across several fashion and lifestyle categories, including:
- Women's Clothing: Dresses, tops, jeans, trousers, skirts, knitwear, coats, jackets and occasionwear.
- Men's Clothing: T-shirts, shirts, jeans, trousers, knitwear, jackets and casualwear.
- Girls' and Boys' Clothing: Everyday clothing, denim, partywear, footwear and seasonal styles for children.
- Shoes: Trainers, boots, sandals, heels, flats and other footwear for different occasions.
- Bags and Accessories: Handbags, shoulder bags, backpacks, purses, belts, jewellery, sunglasses and other accessories.
- Beauty: Selected beauty and personal care products, including items from third-party brands.
- Homeware: Selected bedroom products, kitchenware, decorative accessories, storage and other home items.
- Seasonal Collections: Swimwear, holiday clothing, party outfits, festive styles and other products that change throughout the year.
Product selection varies by category, season and availability. Some sizes, colours and collections may be available only online or in selected stores.
New Look Collections and Styles
New Look combines trend-led clothing with everyday wardrobe pieces. Its collections cover casualwear, denim, workwear, nightwear, occasionwear and seasonal fashion, alongside shoes and accessories designed to complete an outfit.
The retailer also offers different fits and ranges, including petite, tall, curve, and maternity and nursing clothing. These collections help shoppers explore products designed for different body shapes and needs.
New arrivals, seasonal edits and promotional collections change throughout the year. Product descriptions can help you compare materials, fit, measurements and care instructions before ordering.
Shopping Online at New Look
The New Look website and mobile app allow customers to browse collections, filter products by size and colour, review product descriptions and place orders for delivery or collection. Customers with an account can also manage purchases and follow order updates.
The online shop features sale items, seasonal collections and promotional offers. New Look also offers selected third-party branded products, which may have different availability, delivery arrangements or return conditions from items supplied directly by the retailer.
Prices, stock levels and promotional terms can change. Check the product details and final order total before completing a purchase.
Delivery and Click & Collect
New Look offers several UK delivery and collection options. Availability depends on the postcode, order, selected products and capacity of the service.
- Standard Delivery: Home delivery for eligible orders, with the estimated delivery date shown during checkout.
- Express and Next Day Delivery: Faster services may be available for eligible orders and destinations, subject to order cut-off times.
- Click & Collect: Eligible online orders can be sent to participating New Look stores for collection.
- Parcel Shops and Lockers: Selected orders can be delivered to participating collection points, depending on the service and destination.
Delivery charges, free-delivery thresholds, estimated dates and collection options can change. Check the choices shown at checkout before placing an order.
Club New Look
Club New Look is New Look's free loyalty programme for UK customers. Members can access exclusive Club prices on selected products and receive other promotional benefits, such as early access to selected offers.
Customers need to register for an account and join the programme to access member prices. Offers and discounts may have exclusions and may not be combined with other promotions.
Membership benefits, eligible products and promotional conditions can change. Check the current offer details before shopping.
Delivery Pass
New Look offers a paid Delivery Pass for customers who shop regularly. Depending on the current terms, the pass can provide free access to selected delivery, collection and return services during the subscription period.
Not every delivery option or postcode is necessarily eligible, and large or restricted items may have different arrangements. Subscription prices, duration, exclusions and available services can change, so compare the current terms with your expected shopping habits before purchasing a pass.
Returns and Refunds
New Look generally allows eligible full-price items to be returned within 28 days of purchase or receipt, provided the products are unworn, in their original condition and have their required tags attached. Proof of purchase or the relevant order number is required.
Online sale items have a different process: customers generally need to notify New Look of their intention to return the items within 14 days of receipt, followed by a further 14 days to send them back. In-store sale purchases have separate conditions and may be eligible for exchange only within the applicable period.
Eligible online purchases can generally be returned to a New Look store without a return charge. Other return methods may involve a fee, depending on the service and order.
Refunds are normally issued to the original payment method, subject to the applicable policy. Keep the order confirmation or receipt and check the return instructions before sending an item back.
Clothing Donations and Sustainability
New Look's sustainability programme, Kind to Our Core, includes work on material sourcing, waste reduction and the environmental and social impacts of its products and operations. The company has also supported initiatives intended to help customers donate unwanted clothing rather than sending it to landfill.
New Look has participated in collaborative work to support the UK's circular textile economy, alongside other retailers and charity partners. Such initiatives can help increase opportunities for clothing reuse and recycling, although the outcome depends on the item's condition, material and available processing routes.
These commitments describe ongoing initiatives rather than a guarantee that every product is sustainable or that all environmental impacts have been eliminated.
Popular Alternatives
UK shoppers can compare New Look with other fashion retailers depending on their preferred styles, budget and shopping requirements.
- Primark: Focuses on affordable clothing, footwear, accessories, beauty and homeware, with shopping primarily in physical stores and selected Click & Collect products.
- H&M: Offers clothing, footwear, accessories, beauty products and selected home furnishings.
- Next: Sells clothing, shoes, accessories, beauty products, furniture and homeware through stores and online shopping.
- Zara: Specialises in fashion-led clothing, footwear and accessories for adults and children.
- River Island: Offers trend-led clothing, shoes, bags and accessories for women, men and children.
- ASOS: Provides a broad online selection of fashion, footwear, accessories and beauty products from its own labels and other brands.
Compare product details, prices, delivery options and return conditions to decide which retailer best suits your needs.
Shopping Tips
- Check size guides: Use garment measurements and fit information when choosing clothing and footwear.
- Review product details: Check materials, colours, dimensions and care instructions before ordering.
- Compare delivery options: Review charges, estimated dates and collection locations at checkout.
- Consider Club New Look: Check member prices and the conditions for any offer you plan to use.
- Review Delivery Pass terms: Check the eligible services, exclusions and subscription conditions before signing up.
- Keep order information: Retain your receipt or order confirmation in case you need to arrange a return.
- Check sale return conditions: Sale items may follow a different notification and return process from full-price purchases.
Disclaimer: FindShops is an independent UK shopping directory and is not affiliated with, endorsed by, or sponsored by New Look or its related companies. New Look and related trademarks are the property of their respective owners. Product availability, prices, delivery services, membership benefits and return policies may change. Please visit the official New Look website for up-to-date details.