Ocado UK
Ocado is a UK online supermarket selling groceries, household products and a growing range of non-food items. Its website brings together M&S food, Ocado own-brand products and goods from well-known grocery and household brands. Customers can order fresh food, cupboard essentials, drinks, beauty products, homeware and more for home delivery.
Groceries and Fresh Food
Ocado's grocery range includes fresh fruit and vegetables, meat, fish, dairy products, bakery items, chilled meals, frozen food and cupboard staples. Shoppers can also find snacks, confectionery, soft drinks, tea, coffee, wine and other alcoholic drinks.
The selection includes organic, vegetarian, vegan and free-from products, as well as baby food, pet supplies and everyday household essentials. Products are available from major brands, independent suppliers and smaller specialist food businesses.
M&S Food and Ocado Own Range
Ocado stocks thousands of Marks & Spencer food and drink products, including fresh produce, meat and fish, ready meals, bakery goods, desserts and frozen food. M&S collections such as Plant Kitchen, Made Without, Count On Us and Gastropub are represented in the online range.
Ocado also has its own-brand food range, covering everyday groceries and selected speciality products. These sit alongside products from other supermarkets, food manufacturers and independent suppliers.
Home, Beauty and Other Products
Beyond food shopping, Ocado sells household cleaning products, toiletries, health and wellbeing items, beauty products, pet supplies and baby products. Its non-food selection also includes home and garden goods, clothing, accessories and products for entertaining.
The range changes over time, and some products or categories may only be available in certain delivery areas.
Home Delivery and Smart Pass
Ocado is an online-only supermarket, with grocery delivery available in areas covering more than 80% of UK households. Customers enter their postcode to check local availability and book a delivery slot. The current website displays a £40 minimum grocery order, while delivery charges vary according to factors such as the order value, delivery address and selected time slot.
Ocado Smart Pass is a paid membership that can provide free delivery on eligible orders. Membership options and benefits depend on the current subscription terms. Ocado also operates Zoom by Ocado, a rapid grocery delivery service available in selected areas.
Refunds and Returns
Customers can request a refund through their Ocado account or app if an item is damaged, defective or does not meet the stated quality or freshness standards. Refund requests for these issues can normally be submitted within seven days of delivery.
Non-perishable products can be returned free of charge within 28 days of delivery if they are unused and in their original packaging. Perishable food cannot normally be returned simply because a customer has changed their mind, although faulty or unsatisfactory products remain covered by the retailer's stated refund policy and statutory rights.
Ocado's Beginnings in Online Grocery Shopping
Ocado was founded in 2000, with its first pilot grocery deliveries beginning the following year. In 2002, the company opened its first Customer Fulfilment Centre in Hatfield, Hertfordshire, helping it expand its delivery network.
Ocado Retail became a 50:50 joint venture between Ocado Group and Marks & Spencer in 2019. The online supermarket began selling M&S food products in 2020, replacing its previous Waitrose food range. Ocado Retail continues to operate the grocery website, while Ocado Group also develops automated fulfilment and logistics technology for other retailers.
Disclaimer: FindShops is an independent online shopping directory and is not affiliated with or endorsed by Ocado. Brand names and trademarks belong to their respective owners. Product availability, prices, delivery charges and return policies may change. Please visit the official Ocado website for current information.